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Shipping Costs
Shipping costs are A$ 10.- for orders in Australia.
International Orders are sent by Australia Post Airmail or Economy Airmail.
Placing and Accepting Orders
Orders will not be despatched until payment in full has been received and Eurocosmetics Australia is satisfied with the integrity of the order.
Eurocosmetics Australia is not responsible for any loss or damage caused by late delivery
or cancellation of an order or a product.
Placement of an order by you constitutes an offer to enter into an agreement
with us ("your offer"). We will email you an Order Confirmation for
the sole purpose of confirming the details of your offer. Please note that our
Order Confirmation does not constitute an acceptance of your offer or reflect
the status of your order in any way.
Cancellation by Us
We reserve the right not to provide goods or services, terminate membership
accounts, remove or edit content or cancel orders (or part thereof) at our sole
discretion at any time. Without limiting the operation of any other Terms and
Conditions herein, we will not be held liable for loss or damage arising from
the exercising of these rights.
Cancellation by You
If you need to cancel an order, please contact Customer Service team service@wrapzup.com.au
immediately. Our agreement with you only comes into existence once we have both
confirmed your order and your payment has been processed. Once we have accepted
payment for an order, cancellation of the order is within our sole discretion.
Orders that cannot be cancelled will be subject to our terms, conditions and
policies relating to Returns and Exchanges.
Delivery
It is your obligation to enter the correct delivery address details at the time
of ordering. Should you enter the wrong address, we are not obliged to re-send
the order to the correct address at our expense.
Please note that if an item has been lost in transit, we will not despatch
a replacement item immediately. Replacement items will be despatched according
to our discretion.
We require that, where possible, the recipient signs for the delivery. You
agree that we have satisfied this condition where a signature has been received
from the recipient, appropriate agent or proxy recipient of the order (chosen
at the courier partner's discretion). This includes, but is not limited to,
a hotel or office receptionist signing on receipt of delivery at the specified
address. You agree that in doing so we have delivered the order within the terms
of the agreement between you and us.
You agree that when our courier partner is satisfied that the order has been
delivered; delivery of the order has taken place within the terms of the agreement
between you and us.
Without limiting the operation of any other Terms and Conditions herein, we
will not accept liability for any loss or damage arising from a late delivery.
You agree that late delivery does not constitute a failure of our agreement,
and does not entitle you to cancellation of an order. We will not accept liability
for any loss or damage arising from items lost, stolen or damaged after delivery
has taken place.
Goods Damaged or Faulty on Delivery
Eurocosmetics Australia's main priority is your satisfaction. If you receive products that
are damaged or faulty, we will happily organise an exchange for you. You must
return damaged/faulty goods within 14 days of receipt. If a product is later
deemed to be faulty, normal warranty conditions for that product apply. It is
the recipient's responsibility to incur all costs and to follow warranty instructions
as stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, we will despatch
you a replacement item (subject to availability) once we receive the return,
at our cost.
Please note that all products that are found to be non-defective will incur
the delivery costs of returning the item to Eurocosmetics Australia.
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